Shipping

When will you ship my order?
How does shipping promotion works?
How do I track my order?
Where do you ship from?
Where do you ship to?
How much is the shipping cost?
What kind of payments do you take?
When can I expect to receive my order?
Do I need to pay sales tax?
What is your return & exchange policy?

What is your return & exchange policy?
If you are not 100% satisfied with your purchase you may receive a full refund, minus shipping and handling. No questions asked! To obtain your refund, email us at customerservice@butterflycraze.com or call toll free at 877-587-6974 to get a Return Merchandise Authorization number (RMA). Be sure to label the RMA number on your box visibly so that we can process your refund promptly. It usually takes one to two business days for us to process your refund. The refund will usually show up on your credit card statement within three business days after that.

If you need an exchange, you will also obtain a RMA number indicated above and let us know what items you’d like to have instead. Depend on your timeline, we can either speed up the process by sending you the exchanged items, charge you for the amount, and refund your returned items once we receive them. Or, we can wait till we receive your return items and apply the credit to your new items.